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Business & Professional Communication
Running a business has its fair share of challenges. Effective communication skills for you and your staff can make a huge difference! It can help you or your staff learn to handle conflict more effectively, whether with each other, or customers. This can not only help retain employees, and create a less toxic work environment, but it can also increase revenue. If you don't see what you need here, let's talk! I can do a needs assessment with you to see how to serve you and meet your personal needs. Here are some skills I can teach: (Not a complete list).
SKILLS FOR HEALTH CARE WORKERS
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Reducing Miscommunication at Work (Especially when giving medical instructions)
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Improving Bedside Manner in a Health Care Setting
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Effectively Communicating Distressing News (Whether to patients or families)
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Improving Patient Satisfaction in the Medical Setting
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Reducing Questions and Follow-up Phone Calls from Patients and Families
SKILLS FOR BUSINESS OWNERS & EMPLOYEES
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Mastering Strong Customer Service Skills
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Reducing Miscommunication at Work
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Effectively Responding to Angry Yelp Reviews as a Business Owner
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Managing Conflict Effectively
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Communicating Boundaries
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Engaging in Assertive Behavior
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Practicing Effective Conflict Management Strategies
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Utilizing Collaboration Techniques (Finding a solution where everyone "Wins")
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Managing Nonverbal Communication
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Using "I" language, (I feel, I want, I need) instead of "You" language during Conflict (Reducing defensive behavior)
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Reducing Misattributions by engaging in Perception Checking Techniques (See my blog on how to perform a perception check!)
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Recognizing Email Etiquette
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Mastering Zoom Etiquette
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Improving Presentation Skills at Work
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Developing Group Communication Skills
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Reducing Speech Anxiety
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Handling Argumentation and Debate Effectively
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Reducing Social Anxiety
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Management Skills
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How to Run a Successful Meeting and Project
